Quality Policy

S Courtney Contractors Limited (SCC) maintains a Quality Management Policy to ensure we continuously attain client satisfaction, a secure and stable client base and improved efficiency. Only by providing a quality service that meets customer's requirements on time and to budget, will we achieve our aims of long- term success and sustained improvements.

SCC declares our commitment to establish and maintain, so far is as reasonably possible, safe systems of work and a safe and healthy working environment throughout all our business operations. This commitment extends to all sites and our office premises, and to all staff, sub-contractors, and other persons who may be affected by out undertakings.

SCC have developed a Quality Management System which sets standards for current operations and provides the framework for continuous improvement.

The key areas that are being monitored are as follows:

• Management responsibility-values communicated to staff, demonstrating good planning and leadership, integral targets and effectively resourced/skilled workforce, review, monitor and update operations.
• Business reviews - performance measures introduced to measure achievement of the business plan.
• Customer care - delivering highest level of customer service possible to meet customers' expectations, seek feedback, effective process for customer complaints, measurement of customer satisfaction.
• Staff & employees - Fair treatment of staff, ensuring staff feel valued, achieve minimum standards of remuneration, ensure all employees are fully competent and qualified, encourage teamwork and sharing of best practice, ensure all employees are aware of the quality policy
• Working environment/processes - suitable and safe working environment, providing necessary/safe equipment, appropriate training, processes in place to benefit customer, staff and management.
• Suppliers - supplier selection based on quality, reliability and cost, purchase orders containing suff ici ent information, regular review of performance.
• Records -Annual plan, review of records to minimise risk, consider length of time to be stored.

In summary, we aim to build a mutually profitable relationship with our clients and suppliers ensuring their long-t erm success.

All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards requirements.

This policy will be subject to regular review at six monthly intervals throughout the year.

Signed: Steve Courtney

Position: Managing Director
Date: 17/7/18

Subject to review and monitoring every 6 months, or sooner if work activity changes.